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B.E. Professional Services
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B.E. Professional Services
Lisa-Kaye Brown

31443 Wrencrest Drive
Wesely Chapel FL 33543
(813) 857-7578

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QUALIFICATIONS: Detail oriented team player, with excellent customer service skills and the ability to lead and train

·Professional presentation when representing the title company as well as their clients (lenders, brokers, etc.)

·Ability to explain documents sufficiently so the borrower understands all terms and conditions of the loan

·Meeting the scope and expectations involved in the loan closing process

·Accurate execution of the notarization of loan documents

·Assurance of punctuality with the response and delivery of all documents ·Familiar with various legal document concepts, practices and procedures

·Operate an independent home office

·Provide secretarial/administrative services by drafting correspondence to borrowers; editing, retrieving, copying and transmitting text, establishing and maintaining files and records

Century 21 Shaw Realty Group, Tampa, FL 3/05-present Realtor

·Sales agent who provides home buyers and sellers with valuable services in purchasing or selling a house or property

·Forge new relationships to gain new customers and work closely with buyers and sellers guiding them through the sometimes challenging buying, selling and closing process

·Trustworthy advisor navigating customers through the entire transaction cycle and provide ongoing value throughout their home ownership

·Work with appraisers, mortgage brokers, creditors and all pertinent people relevant to processes

· Review information required to complete the sales contract process i.e. contracts, addendums, etc. ·Review documentation received for verification of accuracy and completeness.

·Requests additional documentation from Loan Officer / Client/all third parties as deemed necessary

Liberty Mutual Insurance, Tampa, FL 6/04-5/05 Personal Insurance Representative

Certified Professional Service Representative

· Provided timely and accurate guidance and service to policyholders for a variety of Personal Lines products and plans

· Exercised initiative and independent judgment to solve problems of various scope and complexity

 ·Assumed responsibility for decisions, tasks and actions which could have a significant impact on other activities

·Identified and analyzed customer needs to ensure high customer service satisfaction, growth, and retention of business

·Ability to review, record and organize written data from a variety of sources

 

Citibank, Cards NA, Sales and Test Center, Melville, NY 2/02-4/03

Assistant Manager

· Assistant Sales Supervisor in daily operations of a high performing sales team of representatives

· Coached representatives in effective selling techniques and trained new sales representatives

· Monitored sales representative’s performance via feedback sessions in order to maintain quality standards

· Participated in the recommendation of strategic development needs and participated in implementation

· Coordinated team meetings, goal setting sessions, sales contests within and across teams

· Executed disciplinary action when necessary · Participated in manager meetings, conference calls, and client visits · Updated daily statistical reports

· Generated daily productivity reports as well as the preparation and administration of monthly scorecards · Handled escalated customer issues that were beyond the scope of the sales associates.

 

 Citibank, Cards NA, Sales and Test Center, Melville, NY 2/01-2/02 Outbound Sales Associate

 

· Performed outbound sales calls- card activation, consultative needs assessment for card holders to determine financial needs, facilitate balance transfers and sell credit protection service

· Handled customer inquires and complaints on card account status

· Provided feedback regarding the effectiveness of the sales process and continuously developed my sales skills

· Customer Service-Handled inbound customer service calls if necessary (based on call volume)

 

Dime Savings Bank of New York, Uniondale, NY 5/99-2/01 Consumer Financial Services/Sales Representative

 · Operated automated dialer system · Customer Service- handled inbound customer service calls regarding account information and status

· Performed sales calls-leveraged and facilitated home equity loans/lines of credit, personal and auto loans

· Sold bank products- checking and savings accounts, overdraft lines of credit, certificates of deposit

· Consultative calls to potential business clients to assess company banking/investment needs

· Produced business appointment leads for Business Banking Agents

· Sold Insurance products-Whole/Term Life Policies

·Perform general office duties-faxing, photocopying, mailing documents, etc.

American Financial Consultants, Uniondale, NY 10/97-5/98 Collector/Customer Service Representative /Office Assistant

· Operated automated dialer system · Ratified delinquent credit card accounts

· Various clerical duties -filing, faxing, photocopying, mail correspondence etc.

Hofstra University Tutorial Program, Uniondale, NY 1/97-5/99 Student Tutor

· Assisted students in various subject areas -Economics, Spanish, English Literature and Mathematics · Monitored student progress reports, simulated testing, performance feedback etc.

· Facilitated student discussions regarding course objectives and goals

Hofstra University Economics Department, Uniondale, N.Y. 1/97-5/01 Assistant Office Administrator

· Direct assistant to the Economics Department Office Manager ·Provided secretarial/administrative services by drafting correspondence; transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics; establishing and maintaining files and records; collecting and analyzing information; preparing reports. · Worked independently to accomplish assigned tasks · Directed calls and relayed accurate messages · Distribute office mail and packages · Maintained inventory of office supplies and ordered items when deemed necessary

· Consistently utilized various office programs to accomplish written assignments- i.e. expense spreadsheets, letters for various department professors. ·Provided secretarial services by drafting correspondence; transcribing, formatting, inputting, editing, retrieving, copying and transmitting text, data and graphics; establishing and maintaining files and records; collecting and analyzing information; preparing reports.

SKILLS/LICENSES:

Florida Real Estate Sales Agent License

Florida Notary Public Commission-#DD371787 Exp. 11/15/2008.

Florida-440 License New York Life and Health Insurance License

Fluent in Spanish (verbal & written)

Advanced knowledge of computer programs (Microsoft Office, Adobe Acrobat and Quicken) Proficient in MLS-Multiple Listing Service, Oracle Telebusiness, Oasis, Internet, Web based research Allied Preparation Center-Specialized training for airline industry Customer Service position

EDUCATION:Hofstra University Bachelor of Science in Economics Hempstead, NY

You can call us at 813-857-7578


Wesely Chapel FL Notary Public Signing Agent

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